Q: When should I order my furniture?
A: Generally speaking, our furniture arrives within 6-8 weeks. More often than not, pieces are completed earlier than promised. Our furniture makers are small, family owned businesses that rely on other small, family owned businesses to run smoothly & on schedule. On occasion, production may be slowed down due to a supply chain issue or a family emergency. Our furniture is not mass produced but made on a small old-world scale; that is what makes it special & that requires a little time. We recommend you purchase your furniture as early as possible to allow plenty of time for completion, delivery & assembly.
Q: Does your furniture have a guarantee and/or warranty?
A: Yes. AmericanEcoFurniture.com guarantees the workmanship as well as the shipping and delivery. Our builders also guarantee the workmanship and the shipper guarantees the items during shipping and delivery. From the beginning of the building process to final delivery, there are three parties that guarantee the furniture. Our furniture warranty is valid for one year after the date of delivery..
Q: How long does shipping take?
A: Depending on the mailing address, items can take from 3 to 10 business days to arrive.
Q: How will my order be shipped?
A: Smaller items may ship via a ground carrier such as UPS or FedEx. Larger, heavier items ship with freight carriers.
Q: What are shipping costs?
A: We offer FREE shipping on purchases over $75 or a flat shipping rate of $15 for purchases under $75 to addresses in the continental USA. Some zip codes in New York (100-104, 110-119 for example) may incur additional shipping costs; in which case we will inform you if there are any additional charges before proceeding.
Q: Can I buy complementary pieces later?
A: Yes. Complementary items can be purchased later. However, to ensure a perfect match we recommend purchasing pieces concurrently. Lumber and even finishes can vary slightly from lot to lot.
Q: Can I customize colors or hardware?
A: Yes. Stains, paints, finishes, hardware & fabric can be customized. Many of our builders are happy to build to specific dimensions, as well.
Q: Why USA made?
A: We prefer to bring you products made in the USA because we feel it is the best assurance of quality & safety. That is not to say anything made in the USA is guaranteed safe; it is to say that some imported goods have proven to be generally less safe & of a lower quality than goods produced in the USA. As an added bonus, USA made means a much smaller footprint, adherence to labor laws & responsible lumber harvesting. Lastly, buying USA made means supporting American small business in our communities. Thanks you for buying USA made!