FAQ

Q:  When should I order my furniture?
A:  Generally speaking, our furniture arrives within 6-8 weeks. More often than not, pieces are completed earlier than promised. Our furniture makers are small, family owned businesses that rely on other small, family owned businesses to run smoothly & on schedule. On occasion, production may be slowed down due to a supply chain issue or a family emergency. Our furniture is not mass produced but made on a small old-world scale; that is what makes it special & that requires a little time. We recommend you purchase your furniture as early as possible to allow plenty of time for completion, delivery & assembly.

Q:  How long does shipping take?
A:  Depending on the mailing address, items can take from 3 to 10 business days to arrive.

Q:  How will my order be shipped?
A:  Smaller items may ship via a ground carrier such as UPS or FedEx. Larger, heavier items ship with freight carriers.

Q:  What are shipping costs?
A:  We offer FREE shipping on purchases over $500 or a flat shipping rate of $199 for purchases under $500 to addresses in the continental USA.  Some zip codes in New York (100-104, 110-119 for example) may incur additional shipping costs.

Q:  Can I buy complementary pieces later?
A:  Yes. Complementary items can be purchased later. However, to ensure a perfect match we recommend purchasing pieces concurrently. Lumber and even finishes can vary slightly from lot to lot.

Q:  Can I customize colors or hardware?
A:  Yes. Stains, paints, finishes, hardware & fabric can be customized. Many of our builders are happy to build to specific dimensions, as well.

Q:  Why USA made?
A:  We prefer to bring you products made in the USA because we feel it is the best assurance of quality & safety. That is not to say anything made in the USA is guaranteed safe; it is to say that some imported goods have proven to be generally less safe & of a lower quality than goods produced in the USA. As an added bonus, USA made means a much smaller footprint, adherence to labor laws & responsible lumber harvesting. Lastly, buying USA made means supporting American small business in our communities. Thanks you for buying USA made!